First Aid Assistance at Disneyland Paris

From finding first aid centres, to seeing a doctor or visiting a local pharmacy; here is all the information you should need to help you.


If you need medical assistance while you are visiting the parks you can visit one of the three First Aid centres​. All the staff working in the centres are fully qualified and the centres equipped to provide visitors with the care they need. The first aid posts are open 7 days a week, locations and opening hours as follows:

Disneyland Park: Just off the central hub, between Victoria’s Homestyle Restaurant and Plaza Gardens. OPENS 7am – CLOSES two hours after park closing.
Walt Disney Studios: In the Front Lot, on the right as you enter the park. OPENS 30 minutes before park opening.
Disney Village: By the Sports Bar in Disney Village near the toilets. You will usually need to pop into Sports Bar and ask a member of staff to show you. OPEN 2pm  CLOSES 12:30am.

For more information on first aid services and maps of the centre locations, visit:


How to get SOS Médicin to your room: Call 112 from your hotel phone

How to get medication with or without a prescription delivered to your hotel room:
Call reception. A payable delivery service called HELPADOM will deliver the medication.
Costs of delivery are as follows:
8-­9am and 7-­9pm = €27
9am­-7pm = €19.50
8am­-9pm Sundays and bank holidays = €27
9pm-­8am = €42


By law you are only allowed to buy medication in France from a pharmacy. You won’t be able to buy things from the supermarket like you can in the UK.

The nearest chemists ​are at Val d’Europe and at Magny ­le­ Hongre. neither are open on a
Sunday. The nearest 24hr/7 day week pharmacy is at Torcy.

Forum Sante at Val d’Europe

Open 9am – 9pm Monday – Saturday   CLOSED on Sundays  Telephone +33 1 60 43 14 66

If you are at DLP, go into the RER side of the station and get a ticket to Val d’Europe (one stop and costs around €1.50). When you get off the train, turn right on the platform and follow the signs for “Sortie 1 ­Centre Commercial“. When you exit the station, turn right again, walk to the end of the road,­ cross over and you will see the pharmacy by the entrance to the shopping centre. ­ It’s just two minutes walk from the station. The staff are very used to English visitors and speak excellent English if your French isn’t up to explaining medical problems.

The map below shows the location of the pharmacy and also the Val d’Europe RER station . 

You can even walk around inside the shop using the magical of Google 

They also have a facebook page​: search for ‘Pharmacie Forum Sante Val d’Europe’

Pharmacie de Magny at Magny­ le­ Hongre

Open Monday to Friday 9am – ­8pm, Saturday 9am­ – 7.30pm CLOSED on Sundays

This pharmacy is a ten minute walk (or a slightly shorter drive) from the Kyriad Disneyland Paris partner hotel​. Behind the Kyriad, walk along the path across the grass. When you reach the road, turn right and just along the road on your left there is a Casino supermarket; the pharmacy is just round the corner next to the supermarket. The walking route is shown on the map below.

Pharmacie Khun at Torcy

The nearest chemist with extended opening hours that is also open on a Sunday ​is at Torcy.

Centre de loisirs, BAY1, ­ 52 avenue de Lingenfeld 77200 TORCY
Open 24 hours a day Monday – Saturday,  8am – 8pm on Sundays  phone: 01 60 05 86 36

Torcy is 3 stops from DLP on the RER A. Buy a ticket for Torcy. On the train you’ll go  through Val d’Europe and then Bussy Saint Georges stations and then Torcy is the next  stop. Journey time about 11 minutes or so. Exit the station, cross the road and go up the steps or the ramp into the Bay 1 shopping and leisure area. Turn right when you get up into the shops and restaurants and the chemist is just at the other end of the row on the right.


OUT OF HOURS SERVICE (Service de garde)

Most pharmacies operate within a rota system for Sundays and public holidays. So if you go to a chemist and it is closed on these days, there should be a notice in the window to show which chemist is scheduled to be open (Pharmacie de garde).


If it’s Calpol you’re after… Calpol isn’t available in France. One French equivalent is called Doliprane pediatrique. The pharmacist will need to know the weight of your baby in kilos in order to inform you of the correct dose. (Medicines are apparently commonly given to babies in France as suppositories, so if you don’t fancy this, make sure you ask for “by mouth”).


Here are a couple of links to a useful website which might help with a bit of medical French vocabulary if you are totally stuck:  and


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